Water Utilities

At the City of Memphis, we are committed to providing safe, high quality water services to our community, while maintaining a standard of excellence in customer service and environmental conservation.

Billing:

• Water meters are read remotely on the 20th of every month.
• Bills are due on the 10th of every month unless the 10th falls on a weekend or a holiday then they are due on the next business day.
• Bills are mailed out on the last day of the month. If you do not receive your bill in a timely manner, please call the office for a copy.
• As of October 1, 2024, there will no longer be a vacation mode for Water Customers. If you need water services shut off while you are away, please call the water office. 

Fees:

• For new and returning customers with no delinquent bill, the water security deposit fee is $180.00 with a $15.00 connect fee.
• For returning customers with a delinquent bill, you will need to pay your delinquent bill in full plus a water security deposit of $280.00 with a $15.00 connect fee.
• Connect fees are put on first months bill but can be paid along with your security deposit upon request. 
• Late charges on water bills have been implemented since October 2023. Bills not paid by the 20th of the month will be charged a 10% late fee. 

eBill and ePay:

To get away from paper copies, click the link to sign up. You view your bill through an eCommerce account as well as pay. You will need your Account number and 5 digit PIN to sign up. (located at the top left of your bill) 

Please be patient as we are still working to get this fully implemented.  

Feel free to contact our office if you have any questions or need assistance. 

Conserve Water